our terms and conditions
Dear Guest!
We will do everything we can to make your stay as pleasant as possible. This also includes ensuring you are fully aware of the services we provide, what we stand for, and your obligations to us. Therefore, please take note of the following terms and conditions, which govern the relationship between you and us and which you accept with your booking.
1. Conclusion of the contract
The contract is concluded as soon as the room(s) is booked and confirmed, or, if a written confirmation is no longer possible due to time constraints, as soon as the room(s) is/are made available.
The customer, as the client, is jointly and severally liable for all obligations arising from this contract.
Group and tour operators must provide the exact list of participants up to three weeks before arrival.
A change in the number of rooms plus/minus 10% is possible free of charge up to three weeks before arrival.
2. Room preparation, handover and return
The customer does not acquire any right to the provision of specific rooms.
Unless otherwise stated If agreed in writing, check-in is not possible before 3:00 pm on the day of arrival and check-out must take place by 11:00 am on the day of departure.
3. Services and prices
The contractual services are as detailed in the booking confirmation. The agreed prices are inclusive. Any increase in VAT after the conclusion of the contract will be borne by the client. If more than four months elapse between the conclusion of the contract and arrival, the hotel reserves the right to change prices without prior notice.
All prices are quoted in euros.
4. payments
The guest is obligated to pay the price agreed upon at the time of booking. The hotel may require a prepayment of 50% of the agreed price to secure the reservation.
If this advance payment is not received in the hotel's account within two weeks of being requested, the hotel is entitled to cancel the booking. Cancellation must be communicated immediately.
Unless otherwise agreed in writing between the parties, payment is due in cash, at the latest upon departure. If payment by invoice has been agreed, the customer must settle the invoice no later than 10 days from the invoice date.
5. resignation
All resignations must be submitted in writing.
If the contractual services are not used, the guest/customer is obligated to...
For overnight accommodation arrangements = 80%
Half board = 70%
Full board = 60%
The agreed price for the duration of the reservation is payable. The hotel is obligated in good faith to make every effort to re-let any unused rooms in order to avoid losses.
A cancellation invoice will be issued after the scheduled departure date and sent to the guest immediately for payment. If the hotel does not receive payment, it reserves the right to take legal action.
6. Liability
The hotel's contractual partners, the guest as such, or the host are fully liable to the hotelier for damages caused by themselves or their guests.
Any use of the provided rooms that deviates from the contract entitles the hotel to terminate the contract without notice.
This does not reduce the entitlement to the agreed remuneration.
The hotel reserves the right to withdraw from the contract if the provision of services has become impossible due to force majeure, without any claims for damages arising therefrom.
The hotel is liable for items brought onto the premises in accordance with the provisions of the German Civil Code (BGB).
Liability is excluded if the room or the containers from which items were stolen were unlocked.
Liability for valuables is only assumed if they are deposited at reception against a receipt. Money must also be deposited at reception against a receipt.
The hotel is liable for the accuracy of the service description in brochures and for the proper provision of the contractually agreed service.
The hotel is not liable for services provided by the hotels it arranges.
The use of the hotel's own parking facilities is free of charge, but is at your own risk.
7. The following conditions also apply to seminars, conferences, banquets, lectures and similar events.
For conferences, banquets, lectures, and similar events, any changes to the number of participants must be communicated at least two days before the event; otherwise, the previously agreed-upon number of participants will be binding for billing purposes. Additional participants will be billed according to the actual number of attendees.
The organizer/client is liable to the hotel for payment of any additional food, beverages, and other services ordered by event participants. The client is responsible for obtaining all necessary official permits for the event in a timely manner and at their own expense. They are also responsible for complying with all public law obligations, in particular the direct payment of taxes, GEMA fees, entertainment tax, etc., to the respective creditor.
The placement of decorations or other items is not permitted without the hotel's consent. The organizer/client is liable for any damage to the hotel's facilities or inventory caused during setup, dismantling, or the event itself, regardless of fault. All decorations must comply with fire safety regulations.
Insofar as the hotel procures technical or other equipment from third parties for the client, the hotel acts in the name and on behalf of the organizer/customer; the client is liable for the proper handling and return of the equipment and indemnifies the hotel against all claims by third parties arising from the provision of the equipment.
Malfunctions in the hotel's technical equipment will be rectified immediately, if possible. Withholding or minimizing payments in this regard is not permitted.
Bringing your own food and drinks requires the express permission of the hotel.
8. Final Provisions
In commercial transactions, the place of performance and jurisdiction is the location of the hotel.
Verbal agreements only become effective once the hotel has confirmed them in writing.
Should individual provisions of these terms and conditions be invalid, this shall not affect the validity of the other provisions.
Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS). The platform can be found at http://ec.europa.eu/consumers/odr/